Refund policy

Effective Date: 01/16/2026

At Bloom Smile, customer satisfaction is important to us. Please review our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns

Due to the hygienic and personal nature of oral care products, all sales are final once the product has been opened or used.

We accept returns only under the following conditions:

  • The product is unused, unopened, and in its original packaging

  • The return request is submitted within 30 days of delivery

  • Proof of purchase is provided

Opened, used, or tampered products are not eligible for return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used oral care products

  • Items returned without original packaging

  • Products damaged due to misuse, neglect, or failure to follow instructions

  • Sale or promotional items (unless otherwise stated)

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To assist you, we may request:

  • Your order number

  • Clear photos of the damaged or defective item

  • Photos of the shipping packaging

Once reviewed, we will determine whether a replacement or refund is appropriate.

How to Request a Return

To initiate a return request, please contact us through our Contact Us page and include:

  • Your order number

  • Reason for the return

  • Photos (if applicable)

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

We recommend using a trackable shipping service. Bloom Smile is not responsible for returns lost or damaged during transit.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected.

Please note that original shipping fees are non-refundable.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has entered fulfillment, it cannot be canceled.

Results Disclaimer

Whitening results may vary from person to person. Variations in results do not qualify as defects and are not eligible for refunds.

Compliance With California Law

This policy is designed to comply with applicable California consumer protection laws. Bloom Smile operates from Santa Ana, California, and reserves the right to modify this policy in accordance with state and federal regulations.

Contact Information

If you have questions about this Return & Refund Policy, please contact us via our Contact Us page.